SHIP-OUT
After submitting your proof of payment, we will send a Payment Confirmation email (within 48 hours) with the SHIP-OUT DATE of your parcel.
Production time is currently 2-4 business days.
Note that for orders with 5 or more custom pieces, we may need to add 1-3 days production time. This will be indicated in your Payment Confirmation email.
Our courier is JRS Express. Make sure to CHECK if your area is included in their scope of delivery (check it HERE)
Php 90 - within Metro Manila, Rizal (1-3 working days)
Php 140 - other provincial areas (3-9 working days)
Additional 1-3 delivery days for remote areas may be calculated.
Kindly expect a delay during holidays, sales, promotions and inclement weather.
***Your tracking information will be sent via email confirmation. (
Due to the pandemic, the tracking number will be dispatched on the NEXT scheduled ship-out. We are taking extra precautions on outside exposure so what we do is we leave the branch immediately upon dropping off the parcels and return on the next ship out for the waybill. This way we don’t have to stay & wait for the whole encoding process. Rest assured that ship out date on the payment confirmation email is the start of delivery time ◡̈ Hope you understand! If you ordered any custom piece, you may send us a message in Instagram & we’ll can send you a photo)
SAME DAY DELIVERY (from Antipolo studio)
- PAY rider directly once you get an email that your order is ready in 1-2 days. More details will be sent thru email.
(No delivery on weekends & holidays. Orders placed on a Friday is to be shipped out on Monday.)
Choosing this option means you are agreeing to the amount of the delivery fee shown on the third party app. Service payment or delivery fee c/o customer.
To check an estimate amount of the delivery fee:
1. Download Lalamove App
(You can also use Grab (delivery) App as reference)
2. Pin location 'Conference Multi Purpose Hall, Antipolo' as the PICK-UP point
3. Pin your location / address as the DROP-OFF point
4. Delivery fee will show up on the lower right side of the screen.
***If in case no rider accepts your booking, order cannot be cancelled and shipping will be done thru our partner courier instead.
.
COURIER CONCERNS
Please note that we will not be held liable for shipping delays, lost packages or damages during transit. We would gladly assist you by emailing the courier in any case of complications (other ways to contact the courier will be the responsibility of the buyer.) In such cases, kindly e-mail us with your Name, Order Number, Tracking Number, and a screenshot of latest tracking update. Thank you! ♥
